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Frequently asked questions

  • When will I receive my Free phone and Free service after I sign up?

    Once approved, we will begin shipping your order to you within 7-10 business days.
  • I already receive service from another provider. Can I switch to you?

    Absolutely, you can switch to Newphone and receive your FREE device and FREE unlimited monthly service as a new customer.
  • How long will it take to receive approval?

    Normally, it takes about 20-30 minutes for an application to be approved. However, some applications will have to wait 3-4 days or longer for approval. The reason is that the proof documents need to be reconfirmed. You can always check the status of your application by logging into your account. Once you receive approval you will also receive an email confirmation along with a tracking number for your order.
  • What states do you offer service in?

    We provide services throughout the United States.
  • How is the FCC involved?

    As part of the U.S. government's COVID-19 Relief efforts, approved companies can offer the Emergency Broadband Benefit Program which is operated by the FCC. Qualifying customers will receive Unlimited Data for the duration of this program, which is a non-transferrable discount program limited to one per household.
    For more information on the FCC, please visit FCC's website.
  • How can I check my application status?

    You can check your application status by clicking here .
  • What smartphone devices do you offer?

    EBB-eligible customers will receive a FREE 4G/5G LTE Smartphone device from high-end iconic brands such as Apple, Samsung, Motorola, LG, and more as part of the Emergency Broadband Benefit program. Newphone is the only provider in the nation that offers its subscribers these devices for free at its own cost. These special upgrade devices are a limited-time offer and are subject to product availability.
  • Do I need to pay a registration fee?

    Absolutely not! As Newphone Wireless offers Government Assistance to qualifying customers, there are no hidden fees and no contracts.
  • Can I bring my own phone?

    Absolutely! At Newphone, we want our customers to have the freedom to bring their own phone they know and love to our nationwide network.
  • How do I qualify?

    You can qualify for the EBB program through participation in the same government programs as Lifeline such as SNAP, Medicaid, SSI, Federal Public Housing Assistance, Veterans Survivors Pension Benefits Fund and more. Additionally, you may be eligible if your household income is at or below 135% of the federal poverty level, or if you are currently unemployed . You must opt-in to participate in this program.
    Click here for more information on the EBB program.
  • How is the Universal Adminstrative Company (USAC) involved with the Emergency Broadband Benefit Program?

    The FCC engaged the Universal Service Administrative Company (USAC) to implement the EBB Program, using the framework of the Lifeline program, an existing FCC program to help provide affordable voice and broadband service to low-income consumers. The EBB Program will leverage Lifeline systems like the Lifeline National Eligibility Verifier, and the National Lifeline Accountability Database for subscriber eligibility, and enrollment. To learn more about USAC and the EBB program, click here.
  • Can I keep my own number?

    Of course! If you prefer to keep your own number, you can absolutely bring it over to Newphone Wireless.

Have more questions?

Go to Help Center